Privacy policy

Last updated: 9 October 2026

Neem is a record-keeping app for private teachers. It helps a teacher keep track of who is enrolled, who attended, what fees are due and what has been paid. This policy explains what we hold and what we do with it.

Neem is operated by Willful Inheritance. If you have a question about this policy, write to support@willful.in.

What we hold

Your name and phone number, and the records you enter: students, batches, attendance, fees and payments. If you add a profile photo, or photos for a class you post, we hold those too. If you turn on notifications, we hold your phone's notification token (a code Apple or Google gives the app so we can alert that phone), and we hold the classes you search for, the messages you send as enquiries, and the people you block or report.

A parent or student sees only the records that concern them. No teacher can see another teacher's records.

Your phone number

You sign in with your phone number, and we send a code to it so you can do so. Your number is how your account is identified. Keep access to it: anyone who can receive its messages can reach your account.

We send messages about your own account, such as your sign-in code. We do not send marketing messages.

Records about other people

A teacher using Neem enters details about their students and those students' parents or guardians. If you enter someone else's details, you are responsible for having their permission to do so.

Much of what is recorded in Neem is about children, entered by the adult teaching them. Enter no more than you need, and only what a parent would expect you to keep.

Photographs of your register

You can add students by photographing a page of your register. The reading happens on your own phone. The photograph is not uploaded to us and we never hold it. Only the names and figures you then keep, after checking them, are saved, and those are saved as records you entered.

Location

If you post a class for parents to find, we ask where it is. We store the point you pin, and we never publish it at that precision. What other people see is rounded to roughly a hundred metres, because many classes run out of someone's home. An online class is asked for no location at all.

When you look for a class, you can type a neighbourhood or tap to use where you are, once, to fill it in. Neem asks your phone for your location only while the app is open and only when you ask it to, never in the background. When you finish a search we keep it (the area, and the coordinates if you used your location, the subject and fee you chose, and your account) so we can see where classes are wanted.

Notifications

With your permission, Neem sends notifications to your phone, for example an enquiry about your class, a payment waiting for you to confirm, or a message from a teacher to their batch. We use Apple's and Google's notification services to deliver them, which means the notification token and the text of the alert pass through them. You can turn notifications off in your phone's settings, and signing out removes the token from your account.

Reporting and blocking

You can report a class post and block a teacher, or, as a teacher, block the person behind an enquiry. We keep a record of whom you blocked so that it stays in effect, and you can undo it under Menu → Preferences → Blocked people. A blocked person is not told. Our terms do not allow objectionable content or abusive behaviour, and we may remove posts or close accounts that break them.

Contacts

When you add a parent, you can fill their phone number from your phone's contacts instead of typing it. Only the number you pick is kept. We do not read or upload your contact list.

Payments

Money never moves through Neem. Paying by UPI happens in your own UPI app, between you and the teacher. We cannot see, guarantee, verify or refund it. We do not hold or process card details, bank details or any payment credential.

A payment a parent marks in the app is a claim until the teacher confirms it.

What we do with it

We use what we hold to run the service for you.

We also count how Neem is used in aggregate (how many teachers there are, how far people get through setting up, which features are used) to see whether it is working and to decide what to build. Those are totals and rates.

We do not use your students' names, your fee figures or anyone's phone number to build a profile of you. We do not sell any of it, share it for advertising, or hand it to anyone else, except where the law requires it.

Neem carries no advertising and does not track you across other apps or websites.

Where it is held

Data is stored on servers in India (Amazon Web Services, Mumbai region). Traffic between the app and our servers is encrypted.

How long we keep it

We keep your records for as long as your account exists. See deletion, below.

Deleting your account and your data

You can delete your account in the app, from My profile → Delete account, or by writing to support@willful.in with the phone number on the account (see how to delete your account). It is closed at once and its records are erased after 7 days, always within 30. Copies in our backups are deleted automatically within 90 days.

Records another person entered about themselves are theirs, not yours, and are not removed by your request.

Children

Neem is intended for use by adults: teachers and parents. It is not directed at children, and we do not knowingly allow a child to create an account.

Records about children are entered by the adult teaching them, who is responsible for holding only what a parent would expect.

Changes to this policy

If this policy changes we will update the date at the top. Where the change is significant you will be asked to read and accept it in the app.